Don’t love it? Return it!
We want nothing more than for you to love and adore your new lashes as much as we adore them. If you are not happy with your latest purchase, feel free to return your items within 30 days from receipt date – and that’s a promise! All we ask is for your item/s to be in the same condition that you received it. It must also be returned in its original packaging. You can return your items by addressing it within 30 days from receipt date by contacting firstname.lastname@example.org with your order number and we’ll be more then happy to assist you further.
- Product/s that have been unused, un-tampered with and unopened will be eligible for a return
- Your return must be sent within the 30 day period of when you have purchased your item
- No visible signs of use. This includes lash glue and tampered lashes
- Product/s must be returned in their original packaging
- Gift sets, bundles and kits must be returned in full, including their original packaging, in order to be eligible for a return.
- Sale items are final. We do not do returns on any sale items or promotions.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We will not be responsible if your returned package is missing. Please ensure that your package has a tracking number.
What happens next?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. Business days are working days from Monday - Friday. This excludes public holidays.
Damaged or Defective Items
If you have received a damaged of defective item, please address your concerns to email@example.com 10 days from receipt purchase. If you’ve addressed your concern after 10 days, a credit note will be issued.
Wrong or mistake order
Received a wrong or incomplete order? Please contact firstname.lastname@example.org within 10 days from receiving your order with your order number and a photo of your items and we’ll assist you further. After the required days, unfortunately we will not be able to replace your items.